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Profile picture of Matt Bergan
Profile picture of Matt Bergan

Matt Bergan

Role: Expert in Customer Service and Project Management

Industry: Consumer Services

About me

Hello, I'm Matt Bergan, a seasoned professional in the consumer services industry, specializing in customer service excellence and project management. With a robust background in telecommunications and a current focus on pet cremation services, I bring empathy and efficiency to every aspect of my work.

My expertise lies in developing and enhancing training programs, such as workshops on empathy and communication, to ensure my team consistently delivers top-tier customer satisfaction. I've also implemented troubleshooting processes like streamlining pet intake systems and optimizing service vehicle routes to improve operational efficiency.

As a manager, I believe in the power of regular performance reviews, team-building retreats, and incentive programs tied to customer satisfaction metrics to motivate and lead my team to success. My goal is to create seamless experiences for our clients during their most sensitive times, ensuring quality and care in every service we provide.

Languages

  • English: native

My time zone

  • Central European Time (Amsterdam)

Frequently asked questions

What is GoReply?

GoReply is a platform designed for businesses focusing on Corporate Social Responsibility (CSR) and Environmental, Social, and Governance (ESG) reporting. It enables employees to engage in skill-based, paid volunteering, with the proceeds directed towards charity.

This not only facilitates the organization of meaningful volunteer work that leverages employees' professional skills but also enhances the social impact of a company's CSR initiatives.

GoReply serves as a bridge, connecting skilled professionals with opportunities to use their expertise for social good while supporting the CSR goals of their employers

How does GoReply handle privacy and data security?

At GoReply, we take privacy and data security very seriously. We have robust measures in place to protect your information. For more details, please refer to our Privacy Policy

How do I get started with GoReply?

You can sign up for GoReply directly from our website. Once you've created your account, you can set your compensation rate, choose your charity, share your profile URL on socials and start receiving short consultancy sessions.

Can I refund a payment?

Once a consultation is paid for, you retain the option to accept or deny the request. If you choose to deny it, the payment will be refunded. Upon accepting a consultation request, you must schedule a date and time for the session within seven days. Failure to do so will result in a refund of the consultation fee.

How do I report a problem or get technical support?

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Starting at $30

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