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Profile picture of Nathan Southall
Profile picture of Nathan Southall

Nathan Southall

Role: Expert in Digital Transformation and Strategic Customer Initiatives

Industry: Professional Services

Accomplishments in my industry

  • Led Customer & Digital Practice at KPMG, driving customer-centric process redesign and service transformation.
  • Established a new team at KPMG focusing on Customer & Digital Transformation, achieving 300% growth.
  • Implemented full digital transformation for corporate clients at Capgemini Invent, leveraging cloud and CRM solutions.
  • Won 4-gold and 1-Silver award at the UK Customer Experience Awards and UK Digital Awards

About me

Passionate about solving client challenges with modern technology, my focus is on creating, scaling, and optimising digital business change portfolios that truly make a difference. By placing the customer at the core of every strategy, I have led significant digital transformation initiatives, ensuring seamless integration from concept to operational excellence.

My leadership in digital change has been marked by a track record of building and guiding multi-disciplinary teams towards successful outcomes. With a keen eye for optimising customer journeys and a commitment to impactful strategic initiatives, I have driven growth and transformation across professional services, evidenced by multiple awards recognising excellence in customer experience and digital innovation.

Languages

  • English: native

My time zone

  • Central European Time (Amsterdam)

Frequently asked questions

What is GoReply?

GoReply is a platform designed for businesses focusing on Corporate Social Responsibility (CSR) and Environmental, Social, and Governance (ESG) reporting. It enables employees to engage in skill-based, paid volunteering, with the proceeds directed towards charity.

This not only facilitates the organization of meaningful volunteer work that leverages employees' professional skills but also enhances the social impact of a company's CSR initiatives.

GoReply serves as a bridge, connecting skilled professionals with opportunities to use their expertise for social good while supporting the CSR goals of their employers

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How do I get started with GoReply?

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