Log in
Profile picture of Pia Erika Cortez
Profile picture of Pia Erika Cortez

Pia Erika Cortez

Role: Expert in Finance and Customer Service Operations

Industry: Business Process Outsourcing

Accomplishments in my industry

  • Led finance team at Acquire BPO
  • Developed accounts payable & receivable processes
  • Created customer retention strategies

About me

With a strong background in optimizing finance team workflows and implementing effective accounts payable and receivable systems, my expertise lies in enhancing the operational efficiency of finance teams. My approach focuses on streamlining processes to ensure accuracy and timeliness, which are critical in maintaining healthy cash flows and financial stability for organizations.

My leadership in developing customer retention strategies and designing coaching programs for customer service excellence has led to improved problem-solving skills within customer service teams. By improving team communication, I have contributed to creating better customer interactions and experiences, which are pivotal in today's competitive business landscape.

Languages

  • English: native

My time zone

  • Central European Time (Amsterdam)

Frequently asked questions

What is GoReply?

GoReply is a platform designed for businesses focusing on Corporate Social Responsibility (CSR) and Environmental, Social, and Governance (ESG) reporting. It enables employees to engage in skill-based, paid volunteering, with the proceeds directed towards charity.

This not only facilitates the organization of meaningful volunteer work that leverages employees' professional skills but also enhances the social impact of a company's CSR initiatives.

GoReply serves as a bridge, connecting skilled professionals with opportunities to use their expertise for social good while supporting the CSR goals of their employers

How does GoReply handle privacy and data security?

At GoReply, we take privacy and data security very seriously. We have robust measures in place to protect your information. For more details, please refer to our Privacy Policy

How do I get started with GoReply?

You can sign up for GoReply directly from our website. Once you've created your account, you can set your compensation rate, choose your charity, share your profile URL on socials and start receiving short consultancy sessions.

Can I refund a payment?

Once a consultation is paid for, you retain the option to accept or deny the request. If you choose to deny it, the payment will be refunded. Upon accepting a consultation request, you must schedule a date and time for the session within seven days. Failure to do so will result in a refund of the consultation fee.

How do I report a problem or get technical support?

If you're experiencing any problems or need technical support, please reach out to our customer support team. You can contact us directly through our contact form or via email.

Starting at $25

GoReply strictly uses essential and functional cookies. Read our privacy policy for details