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Profile picture of Tiago Mota
Profile picture of Tiago Mota

Tiago Mota

Role: Head of Customer Success at Chameleon

Industry: Customer Success

Accomplishments in my industry

  • Led the Customer Success team at Chameleon, enhancing user onboarding and adoption.
  • Built the Customer Success function at Chameleon from scratch.

About me

Passionate about crafting user onboarding experiences that resonate with customers, I focus on aligning digital products with the unique needs of users. My approach to customer success in SaaS is rooted in practicality and driven by best practices that ensure users not only adopt but also fully engage with our software.

At Chameleon, my leadership in building the Customer Success function from the ground up has allowed us to implement strategies that have transformed the way millions of end-users interact with our platform.

Languages

  • English: professional
  • Portuguese: native
  • Spanish: professional
  • Greek: elementary

My time zone

  • Central European Time (Amsterdam)

Frequently asked questions

What is GoReply?

GoReply is a platform designed for businesses focusing on Corporate Social Responsibility (CSR) and Environmental, Social, and Governance (ESG) reporting. It enables employees to engage in skill-based, paid volunteering, with the proceeds directed towards charity.

This not only facilitates the organization of meaningful volunteer work that leverages employees' professional skills but also enhances the social impact of a company's CSR initiatives.

GoReply serves as a bridge, connecting skilled professionals with opportunities to use their expertise for social good while supporting the CSR goals of their employers

How does GoReply handle privacy and data security?

At GoReply, we take privacy and data security very seriously. We have robust measures in place to protect your information. For more details, please refer to our Privacy Policy

How do I get started with GoReply?

You can sign up for GoReply directly from our website. Once you've created your account, you can set your compensation rate, choose your charity, share your profile URL on socials and start receiving short consultancy sessions.

Can I refund a payment?

Once a consultation is paid for, you retain the option to accept or deny the request. If you choose to deny it, the payment will be refunded. Upon accepting a consultation request, you must schedule a date and time for the session within seven days. Failure to do so will result in a refund of the consultation fee.

How do I report a problem or get technical support?

If you're experiencing any problems or need technical support, please reach out to our customer support team. You can contact us directly through our contact form or via email.

Starting at €50

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