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Profile picture of Tracy Trew
Profile picture of Tracy Trew

Tracy Trew

Role: Expert in Customer Service Excellence & Operational Performance

Industry: Customer Operations

30% of my earnings will be donated

to The Red Cross

Accomplishments in my industry

  • Led customer service transformation at Proviz Sports, enhancing customer satisfaction and effectively using proactive tools to reduce inbound contact
  • Implemented process improvements at I-Fulfilment, optimizing operational efficiency.
  • Took an entire contact centre from office based to home based through lockdown whilst signigicantly improving adherence to client SLA

About me

With a successful track record in transforming customer service operations, my focus has always been on enhancing customer satisfaction and driving business growth. By implementing proactive tools and strategies, I've effectively reduced inbound contact, ensuring that customer interactions are both efficient and impactful.

Process optimisation is at the heart of my approach to improving operational efficiency. Whether it's leading a contact centre through a seamless transition from office to home-based operations during lockdown or enhancing performance and adherence to client SLAs, my goal is to optimize account management and team management for peak performance.

Employee engagement is key to a successful customer service strategy and and engaged team ensures improved performance, lower churn rate and a better customer and employee experience

Languages

  • English: native

My time zone

  • Greenwich Mean Time (London)

Frequently asked questions

What is GoReply?

GoReply is a platform designed for businesses focusing on Corporate Social Responsibility (CSR) and Environmental, Social, and Governance (ESG) reporting. It enables employees to engage in skill-based, paid volunteering, with the proceeds directed towards charity.

This not only facilitates the organization of meaningful volunteer work that leverages employees' professional skills but also enhances the social impact of a company's CSR initiatives.

GoReply serves as a bridge, connecting skilled professionals with opportunities to use their expertise for social good while supporting the CSR goals of their employers

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