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Profile picture of Yana
Profile picture of Yana

Yana

Role: Expert in Customer Support and Digital Marketing Strategies

Industry: Customer Service and Digital Marketing

Accomplishments in my industry

  • Developed in-depth knowledge of OTT platform features and customer support at Diversify Offshore Staffing Solutions
  • Executed SEO and PPC strategies for Amazon sellers at My Amazon Guy
  • Led customer support initiatives across various projects at Harte Hanks

About me

With over four years of experience in customer support, I specialize in providing exceptional service across call, chat, and email channels. My focus on enhancing customer support for OTT services has led to a deep understanding of platform features, enabling me to deliver efficient and effective solutions. I am adept at multi-channel customer support optimization, ensuring that every interaction adds value to the customer experience.

In the realm of digital marketing, I have honed my skills in e-commerce SEO and PPC campaigns, particularly for Amazon sellers. My strategies are designed to maximize ROI and improve search visibility. I also provide Salesforce CRM training to support teams, equipping them with the tools necessary for success. My approach to market research is methodical, yielding actionable insights that drive informed business decisions.

Languages

  • Filipino: native
  • English: native

My time zone

  • Philippine Time (Manila)

Frequently asked questions

What is GoReply?

GoReply is a platform designed for businesses focusing on Corporate Social Responsibility (CSR) and Environmental, Social, and Governance (ESG) reporting. It enables employees to engage in skill-based, paid volunteering, with the proceeds directed towards charity.

This not only facilitates the organization of meaningful volunteer work that leverages employees' professional skills but also enhances the social impact of a company's CSR initiatives.

GoReply serves as a bridge, connecting skilled professionals with opportunities to use their expertise for social good while supporting the CSR goals of their employers

How does GoReply handle privacy and data security?

At GoReply, we take privacy and data security very seriously. We have robust measures in place to protect your information. For more details, please refer to our Privacy Policy

How do I get started with GoReply?

You can sign up for GoReply directly from our website. Once you've created your account, you can set your compensation rate, choose your charity, share your profile URL on socials and start receiving short consultancy sessions.

Can I refund a payment?

Once a consultation is paid for, you retain the option to accept or deny the request. If you choose to deny it, the payment will be refunded. Upon accepting a consultation request, you must schedule a date and time for the session within seven days. Failure to do so will result in a refund of the consultation fee.

How do I report a problem or get technical support?

If you're experiencing any problems or need technical support, please reach out to our customer support team. You can contact us directly through our contact form or via email.

Starting at $15

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