Frequently asked questions

General questions

What is GoReply?

GoReply is a platform designed for businesses focusing on Corporate Social Responsibility (CSR) and Environmental, Social, and Governance (ESG) reporting. It enables employees to engage in skill-based, paid volunteering, with the proceeds directed towards charity.

This not only facilitates the organization of meaningful volunteer work that leverages employees' professional skills but also enhances the social impact of a company's CSR initiatives.

GoReply serves as a bridge, connecting skilled professionals with opportunities to use their expertise for social good while supporting the CSR goals of their employers

Who can use GoReply?

GoReply is an ideal platform for businesses focused on Corporate Social Responsibility (CSR) and Environmental, Social, and Governance (ESG) reporting.

The platform enables employees to offer their skills to the public through skill-based, paid volunteering. Proceeds from these activities go to charity, enhancing the impact of the business’s CSR efforts.

This setup not only makes it easier for businesses to arrange meaningful volunteer work aligned with their employees’ expertise but also amplifies the social impact of their CSR initiatives by effectively leveraging the professional skills of their workforce.

Your sustainability reporting network through new way of volunteering

GoReply can help a corporation build a sustainability reporting network by providing a platform where employees engage in skill-based volunteer work. This involvement can be documented and showcased in corporate sustainability reports, demonstrating the company's commitment to social responsibility. By using GoReply, companies can easily track and quantify their employees' contributions to sustainability goals, which can be communicated to stakeholders, enhancing the company's reputation in CSR and ESG arenas.

How does GoReply benefit its users?

GoReply users can monetize their time and expertise, reduce unsolicited contact requests, and contribute to a charity they care about.

How do I set my compensation rate?

When you sign up for GoReply, you will be guided through the process of setting your compensation rate. This is the amount a person must pay to make a direct contact request with you.

Can I change my compensation rate?

Yes, you can adjust your compensation rate at any time through your GoReply account settings.

How does GoReply handle privacy and data security?

At GoReply, we take privacy and data security very seriously. We have robust measures in place to protect your information. For more details, please refer to our Privacy Policy

How do I get started with GoReply?

You can sign up for GoReply directly from our website. Once you've created your account, you can set your compensation rate, choose your charity, share your profile URL on socials and start receiving short consultancy sessions.

Does GoReply have a mobile app?

As of now, GoReply is a web-based platform, but we're actively working on developing a mobile application to provide our users with even more flexibility and accessibility.

How do I report a problem or get technical support?

If you're experiencing any problems or need technical support, please reach out to our customer support team. You can contact us directly through our contact form or via email.

How can I stay updated on GoReply’s new features and integrations?

You can stay updated on all our latest features and integrations by following us on our social media platforms, and regularly checking our website.

Charity and donations

How does the charitable donation work?

When employees participate in consultations, they earn fees for their expertise. GoReply deducts a small administrative fee from these earnings. The rest of the money is then donated to charities selected by the employee (which has to be aligned with company policy) ensuring that the contributions are both purposeful and transparent. This system aligns with the company’s CSR objectives while allowing employees to contribute meaningfully to causes they care about.

How does GoReply calculate its own charitable donations?

GoReply donates 10% of its net earnings each year to charities that align with the UN's Sustainable Development Goals.

What if my preferred charity is not an official recognized charity?

To ensure that our contributions are making a meaningful impact, we require that all chosen charities are an officially recognized charity. If your chosen charity isn't listed, please contact us, and we'll add it to our list.

How can I nominate a charity for approval?

If the charity you want to support isn't on our pre-approved list, you can nominate it for review. Please contact our customer support team with the details of the charity, and they'll guide you through the process.

Corporate Social Responsibility

Recognizing the Role of Volunteerism in Social Sustainability

GoReply can support the recognition of volunteerism in social sustainability by providing a structured platform where corporate employees engage in skills-based volunteer work. This allows companies to document and measure the impact of their employees' contributions, making it easier to include these activities in sustainability reporting. By integrating volunteer efforts into their social sustainability strategies, corporations can enhance their community relations and employee engagement, reflecting positively in their overall sustainability reports.

For more detailed insights on the role of volunteerism in social sustainability, you can read the full article at Cause Consulting here:

What Is ESG Investing?

ESG investing involves considering environmental, social, and governance factors alongside financial factors in the investment decision-making process. GoReply aids companies in enhancing their ESG profiles by enabling employees to contribute their professional skills for social good, aligning corporate social responsibility (CSR) initiatives with broader ESG objectives. This support for philanthropic efforts can improve a company's social and governance standings by fostering community engagement and ethical business practices.

The benefits of corporate volunteering in the workplace

Corporate volunteering brings multiple benefits to the workplace, enhancing employee satisfaction, engagement, and health. It improves morale, offers professional development, and enriches the company's brand reputation. Moreover, companies that incorporate volunteerism see higher employee retention and increased revenue due to more engaged workforces. Corporate volunteer programs, especially when they include skills-based volunteering, contribute significantly to building a positive workplace environment and a strong community connection.

For a detailed overview, you can read more on the Submittable blog:

GoReply & Corporate sustainability reporting

GoReply facilitates corporate sustainability reporting by enabling companies to demonstrate their commitment to CSR through documented, impact-driven actions. By integrating skill-based philanthropy, GoReply helps companies track and report on employee engagement in social and environmental initiatives. This aligns with the enhanced transparency and accountability measures outlined in regulations like the EU's Corporate Sustainability Reporting Directive, making it easier for companies to provide detailed reports on their sustainability efforts.

For more detailed information, you can visit the European Commission's page on corporate sustainability reporting:

Earnings and payments

What is the pricing of GoReply?

The pricing of GoReply is determined by a combination of a corporate rate, which varies based on the number of employees, and a Stripe processing fee that depends on the payment method used.

How does GoReply ensure the donated funds reach the right charities?

GoReply handles all the logistics of transferring the donation from the contact request to the respective charities. We have a system in place to ensure that the funds reach the right charities in a timely manner. Based on the total transaction volume we will process the payments to each charity Monthly or quarterly. We will publish all donations on our website.

Can I refund a payment?

Once a consultation is paid for, you retain the option to accept or deny the request. If you choose to deny it, the payment will be refunded. Upon accepting a consultation request, you must schedule a date and time for the session within seven days. Failure to do so will result in a refund of the consultation fee.

How often are donations made to the charities?

Donations accumulated from contact requests are sent to the respective charities on a regular basis, such as monthly or quarterly based on the total amount that is due to that specific charity. We will publish all donations on our website.

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