Frequently asked questions

Earnings and payments

What is the pricing of GoReply?

You will automatically get paid your consultations via Stripe.

When you earn money on GoReply, you'll keep 88% of your consultation minus Stripe fees.

GoReply's pricing

When you have completed a consultation, you keep 88% of your earnings minus Stripe fees. Through our integration with Stripe, you'll automatically get paid out 88% of every consultation you perform. GoReply's fee is 12% on each consultation.

Connecting to a Stripe account

To collect payments for consultations you will need to connect a Stripe account to your GoReply account. We will do this for you after you have sold your first consultation.

Do I have to pay GoReply after I receive a payment?

Our Stripe integration is already set up so that GoReply receives its 12% share during the payment processing. If someone pays $1000, GoReply will receive its fees ($120), then Stripe will receive its 2.9% + $.30 ($25.82). The rest ($854.18) will be sent directly to your bank account.

How much does Stripe charge?

For the United States

Stripe starts at 2.9% + 30¢ per transaction. This is the case for a US credit card paying a US-based expert. Fees vary slightly depending on payment method, where the customer is paying from, and where the expert is based.

For Europe

Stripe starts at 1.5% + €0.25 per transaction. This is the case for a EU creditcard and an expert based in the EU. Fees vary slightly depending on payment method, where the customer is paying from, and where the expert is based.

What about taxes?

Income earned through GoReply is taxable. Experts are responsible for reporting and paying taxes in accordance with local laws.

  • GoReply does not withhold taxes from payments. Experts receive gross income.
  • It's recommended that experts consult a tax professional to understand their tax obligations.
  • GoReply may provide yearly earnings summaries for tax purposes, but does not offer tax advice.
  • Tax regulations vary by location, so experts should refer to their local tax authority for specific guidance.
How does GoReply ensure the donated funds reach the right charities?

GoReply handles all the logistics of transferring the donation from the contact request to the respective charities. We have a system in place to ensure that the funds reach the right charities in a timely manner. Based on the total transaction volume we will process the payments to each charity Monthly or quarterly. We will publish all donations on our website.

Can I refund a payment?

Once a consultation is paid for, you retain the option to accept or deny the request. If you choose to deny it, the payment will be refunded. Upon accepting a consultation request, you must schedule a date and time for the session within seven days. Failure to do so will result in a refund of the consultation fee.

How often are donations made to the charities?

Donations accumulated from contact requests are sent to the respective charities on a regular basis, such as monthly or quarterly based on the total amount that is due to that specific charity. We will publish all donations on our website.

How can I track my donations?

GoReply provides a dashboard where you can track your earnings and see how much you've contributed to your chosen charity.

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